At Tea With Coffee Media, we strive to provide you with a seamless and enjoyable shopping experience. To ensure clarity and fairness in all transactions, we have established the following return policy:
All Sales Are Final
All purchases made through Tea With Coffee Media are considered final. Once an order is confirmed and payment is processed, it cannot be canceled, returned, or refunded. Please review your order carefully before completing the purchase.
Pre-Orders Cancellation Window
For pre-orders, customers have the option to cancel their order within 48 hours before the official release date of the book. To cancel a pre-order, customers must contact our customer support team via email and provide the necessary order details. After the 48-hour cancellation window has passed, pre-orders are subject to the “All Sales Are Final” policy.
Exceptions
The “All Sales Are Final” policy applies to all purchases except in cases where:
- If you receive a damaged or defective book, please contact our customer support team within 7 days of receiving the order. We will work with you to resolve the issue and, if applicable, provide a replacement.
- If you receive the wrong book in your order, please inform us within 7 days of receiving the package. We will arrange for the correct book to be shipped to you, and you may need to return the incorrect item, depending on the situation.
Note: In cases of exceptions, we may request photographic evidence or other relevant documentation to process your claim.
Return Procedure:
If you believe you are eligible for a return or replacement according to the exceptions mentioned above, please follow these steps:
- Contact our customer support team via email at teawithcoffee@teawithcoffee.media.
- Provide your order number, details of the issue, and any relevant evidence, such as images of the damaged or incorrect item.
- Our customer support team will review your claim and respond with instructions on how to proceed.
Please remember that the “All Sales Are Final” policy is in place to ensure efficient order processing and to maintain the quality of our products.
If you have any questions or concerns regarding our return policy, feel free to reach out to our customer support team, and we’ll be glad to assist you.
Thank you for shopping with Tea With Coffee Media. We appreciate your support and look forward to serving you in the future. Happy reading!